Legal

AI Coaching Client Service Agreement

Last updated October 1, 2026

The agreement you enter when you purchase the AI Skills Sprint 1:1 coaching program.

Effective date: October 1, 2026

Acknowledgment and Agreement

By completing your purchase of Small Machine Co.’s AI Coaching (the “Program”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Upon purchase, this Agreement is entered into between Small Machine Company LLC (“Small Machine Co.”, “Company”, “Coach”, “we”, “us”, or “our”) and the individual purchasing the AI Coaching Program (“Client”, “you”, or “your”). By purchasing the Program, you agree to the following terms:

1. Program Overview

The AI Skills Sprint is a 1-on-1 coaching program consisting of three (3) sixty-minute coaching sessions conducted via video call. The Program also includes pre-session intake, session preparation by the Coach, and any materials or resources provided during the Program.

2. Program Investment and Payment

The total investment for the Program is listed on the checkout page at the time of purchase. Payment is due in full at the time of enrollment. All payments are processed through our third-party payment processor. By completing your purchase, you authorize this charge.

3. Scheduling and Session Cadence

Sessions are scheduled on a weekly basis. Scheduling exceptions may be mutually agreed upon between Coach and Client. All sessions must be completed within sixty (60) days of the date of purchase. If sessions are not completed within this window, they will be forfeited unless an extension is mutually agreed upon in writing.

4. Cancellation and Rescheduling of Coaching Sessions

We understand that schedules change. The following policies apply:

a. Rescheduling: You may reschedule a session with at least 24 hours notice. Rescheduled sessions must still fall within the 60-day completion window.

b. Late cancellations: Sessions cancelled with less than 24 hours notice will be counted as completed.

c. No-shows: If you do not attend a scheduled session without prior notice, the session will be counted as completed.

d. Coach-initiated rescheduling: In the rare event that the Coach needs to reschedule, we will provide as much notice as possible and work with you to find a suitable alternative time.

5. Refund Policy

Due to the personalized, 1-on-1 nature of this Program and the preparation involved, all sales are final. No refunds will be issued once payment has been processed.

If you have concerns about whether this Program is right for you, we encourage you to discuss them during your complimentary roadmap call before purchasing.

6. Confidentiality

We respect your privacy. Any information you share during the Program (including but not limited to your role, employer, workflows, tools, and work-related materials) will be kept strictly confidential and will not be shared with any third party in association with your name and likeness without your written consent.

7. Intellectual Property

All frameworks, methodologies, templates, prompts, and materials provided during the Program are the intellectual property of Small Machine Co. You are granted a personal, non-transferable license to use these materials for your own professional development.

You may not reproduce, distribute, sell, or share Program materials, recordings, or proprietary content with any third party without prior written consent from Small Machine Co.

8. Session Recordings

Sessions may be recorded for your personal reference. If sessions are recorded, the recordings will be made available to you and are for your personal use only. You may not distribute, publish, or share recordings without prior written consent.

9. Disclaimer and Limitation of Liability

The Program is a coaching and educational program. While we are committed to delivering high-quality, practical guidance, we do not guarantee specific outcomes, results, career advancement, or business performance improvements.

Results depend on a variety of factors including (but not limited to) your effort, implementation, role, industry, and the tools available to you. The information and guidance provided is based on the Coach’s experience and expertise, and should not be construed as professional, legal, financial, or technical advice.

To the maximum extent permitted by law, Small Machine Co. and its owners, employees, and affiliates shall not be held liable for any direct, indirect, incidental, or consequential damages arising from your participation in the Program.

In no event shall the total aggregate liability of Small Machine Co., its owners, employees, and affiliates, arising out of or related to this Agreement or the Program, whether in contract, tort, negligence, strict liability, or otherwise, exceed the total amount actually paid by Client to the Company for the Program. This limitation applies regardless of the number of claims and shall survive the termination or completion of this Agreement.

10. Use of AI Tools

This Program involves the use of third-party AI tools (such as Claude, ChatGPT, Microsoft Copilot, Google Gemini, and others). Small Machine Co. is not affiliated with, endorsed by, or responsible for the performance, availability, pricing, or terms of service of any third-party AI tool. You are responsible for complying with your employer’s policies regarding the use of AI tools in your work.

11. Data Security, Client Systems and Client Responsibility

The Program involves working with your accounts, tools, workflows, and data. The following terms govern that work:

a. Nature of services. The Program is coaching and education. Any workflows, automations, prompts, scripts, configurations, or recommendations discussed, demonstrated, or built during the Program are provided for instructional purposes. They are not warranted to be production ready, secure, error free, or fit for any particular purpose.

b. Reasonable precautions. The Coach will exercise commercially reasonable care and follow generally accepted practices within the scope of the Coach’s expertise. Client acknowledges that Small Machine Co. is not a cybersecurity firm, information security consultancy, penetration testing provider, or data protection advisor, and does not hold itself out as one. No security audit, assessment, or compliance review is provided as part of this Program.

c. Client responsibility. Client is solely responsible for the security, integrity, backup, and lawful handling of Client’s own data, accounts, credentials, systems, and any tools or workflows created or discussed during the Program. This includes, without limitation: reviewing and testing anything built before putting it into use; managing access controls, credentials, and multi factor authentication; maintaining backups and the ability to roll back changes; and complying with all applicable laws, regulations, employer policies, and third party terms of service.

d. Sensitive information. Client agrees not to share, upload, transmit, or otherwise expose during the Program: live credentials, API keys, or passwords; personally identifiable information, health information, or financial information belonging to third parties; or any information Client is contractually or legally prohibited from disclosing. If Client does so, Client does so at Client’s own risk and is responsible for rotating any exposed credentials and remediating any resulting exposure.

e. No liability for security or data outcomes. To the maximum extent permitted by law, Small Machine Co. shall not be liable for any data loss, data corruption, security breach, unauthorized access, service interruption, unexpected third party platform costs, or regulatory action arising from Client’s implementation, configuration, deployment, or use of any tool, workflow, or recommendation discussed during the Program.

f. Acknowledgment. Client acknowledges that implementing AI tools and automations carries inherent risk, including unintended data exposure, inaccurate or unreliable output, and unanticipated costs, and Client accepts those risks.

12. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict of law principles.

13. Modifications

Small Machine Co. reserves the right to update these terms at any time. Any material changes will be communicated to active clients. Continued participation in the Program following notification of changes constitutes acceptance of the updated terms.

14. Entire Agreement

This document constitutes the entire agreement between you and Small Machine Co. regarding the AI Skills Sprint program. It supersedes any prior discussions, representations, or agreements, whether written or verbal.

15. Contact

Questions about this Agreement: austin@smallmachine.co

Small Machine Company LLC